The Monster Phoned Me

Sept. 4, 2009 - the monster phoned me because she received my complaints through the contact department of RCBC.. Prior to this I have sent a complaints to them the day after my great encouter with the RCBC monster, that was on thursday. I just tried to voice out my feelings about the unnecessary behavior of that woman but I am not certain if they will going to take an action, until I received a voice call from an anonymous landphone number last night at around 7 o'clock in the evening.

We talked for like 15 minutes, and she introduced herself first, "c fedelie samson na ba ito?, i answered, "opo, sino to?" she replied, "ako si ****** ng RCBC at nareceive ko yung complaints mo, at nasabi ko na din ung side ko sa contact department. Sinasabi mo dun na yung kausap ko ay hindi client, oo tama ka na kumpare ko siya pero client ko din 'yun. Galing siya sa Greece" and I've said, " Opo pero nagkukwentuhan nalang kayo di'ba?" and she replied sarcastically, "alam mo 23 years na 'ko sa bangko, tao lang ako, madami kaming trabaho, bat di mo ko tinanong?" i've said, "ako po kasi pag pumupunta ako sa bangko, minsan yung guard talaga nilalapitan ko (esp. kung bz yung nag-aasist) kc alam ko po na may alam din naman sila." she said, "sana sa 'kin ka nalang nagtanong o kaya kay ****** (yung sa kabilang table). I've said, "di po ba my client din yun?" she said, " di ko lang nagustuhan yung nagpin-point ka. Nakita kita tinuturo mo ako", I've replied, "opo, pero hindi naman ako galit nung tinuturo kita, kahit itanong niyo man dun sa guard." She replied, "siyempre hindi ka naman niya nakikita." I said, "kung ikaw nga nakikita mo ko, siya pa kaya? eh siya mismo kausap ko?"

Then she changed the topic, "tsaka malay ko na mag-oopen kayo e nandun kayo sa side. I've said, "hinde, pagdating namin dun umupo nanay ko dun tapat niyo, pero di niyo siya pinansin, kaya yun lumipat ng upuan, tumabi sa 'kin, atsaka po pala 'bat nung lumabas ako at kinausap ko yung guard bat nakita niyo ako?", (samantalang mama ko di napansin nung umupo sa chair malapit sa desk niya). She replied, "kasi nung lumabas ka may kausap ako sa phone, napatingin ako sa'yo, nakita ko pa na tinuro mo moko, galit ka kaya sa guard ka nag-tanong eh.." I've said, "kung galit po ako di sana niyaya ko na nanay ko na lumabas, pero hindi, bumalik pa ako sa loob tapos nag-antay pa kami." She said, "sana nagsabi kayo agad na mag-oopen kayo ng account, hindi yong inaantay niyo pa na tanungin ko kayo." I am almost laughing, "ang alam ko po kasi sa ibang banko, pag umupo ka sa may desk nung nag-aasist, siya na mismo magtatanong, yun ngang nilipatan namin bangko di ko na po sasabihin kung saan, ganun yung ginawa eh... kahit may naunang client sa amin, habang nagpi-fill up ung una, inentertain na kami kaagad." (atsaka magmumukha kaming bastos kung magiinterupt kami ng mayasang kwentuhan nila ng kumpare niya di'ba?)

She go back to the main topic, "sinabi mo pa dun na baka gawin ko sa iba yung ginawa ko sa'yo, alam mo hindi ako ganong klaseng tao, kahit ipag-tanong mo man ako dun, I've answered, "ay wala na po akong time na ipag-tanong ko pa kayo at wala na po akong balak bumalik sa bangko ninyo, she replied unconciously, "hindi naman kita pinapabalik sa bangko namin, alam mo 23 years na'ko sa bangko, at matanda ako sa'yo." (pinamumukha niya na matanda na siya) I've said, "alam ko po'ng matanda ka'yo sa'kin, kaya nga nag-papapo pa nga ako sayo di ba? nadulas siya, "kasi nga ma'm". natawa nanaman ako, " o bat po ngayon tinawag niyo akong ma'm samantalang dun hindi. sabi niya, "ah gusto mo tawagin kang ma'm?" natawa nanaman akong lalo, "o bat po ngayon lang tinawag niyo akong ma'm?." di na alam sasabihin niya, and I said, " alam niyo po kung hindi lang kayo nagsalita, wala sanang problema, wala naman sa kin kahit hindi niyo pinansin ang nanay ko, kaso pinahiya niyo ako eh? Sinabi mo na kapag pumasok ako sa isang bangko at may kausap ang isang tao, ibig sabihin client yun, parang ginawa niyo akong tanga, kahit papano may mga taong nakakarinig non." Wala siyang alam isagot kundi yung, "kase tinuturo mo ako na parang galit ka, bat mo nasabi na gagawin ko sa iba yun?" sabi ko, "ah ayaw niyo yung nagdi-jump into conclusion samantalang kayo ganun kayo."

It is a long conversation, many times paulit-ulit nalang sinasabi niya, but eventually humingi na din siya ng pasensiya. But I was not convicted to say "pasensiya din", coz i know wala akong ginawang male... di'ba?

RCBC Savings Bank Scandal

Sept. 2, 2009 - it happened in RCBC Robinson’s Pampanga Branch. Me and my mom are supposed to open a new acount with RCBC but because of the woman who should be the one to assist us embarassed me and made me feel uncomfortable with the bank.
This is what happened, upon entering at the bank the security asked me and I’ve said “mag-oopen po kami ng account”, and he assisted me and my mom to the woman on the center. The woman is talking to a big guy wearing shorts and I believe that they are talking casually. I was thinking that if the guy is not a client, maybe he is an important person because he is well-entertained by the woman. My mom sitted on the chair next to the guy but the woman simply ignore her. It is okey because I thought the guy and the woman have an important agenda.
And then my mom was bored because like I’ve said the woman didn’t even ask her or anything. So she left them and sitted next to me. And I’ve decided to ask the security outside the bank, “kuya guard ano po yung mga requirements kapag mag-oopen ng bagong account?” and he answered, “two valid IDs lang po.”. And I asked him again while pointing to the woman, “yun po ba talaga yung kakausapin namin?” and he said, “opo”. and then I asked him, “sino po yung kausap niya?” I am pertaining to the guy who is infront of her desk because at that time the woman is already talking to another person over the phone. The security answered, “client po ‘yun.”. So I went inside and told mom about the requirements.
And suddendly the woman talk in high pitch. “Miss ano yung kailangan mo? Bakit mo ko tinuturo kanina? Parang galit ka yata sa’kin?”. I was shocked and I didn’t even know that I am the person that she is talking with. So I looked unto her and I knew na ako nga ang kinakausap niya. I asked her, “Bakit po?”. She repeatedly told me, “Bakit mo ko tinuturo kanina? Galit ka ba sa’kin?” and she added, “Alam mo miss kapag pumasok ka sa isang bangko at may kausap yung tao ibig sabihin client ‘yun.” She even made me feel na parang ang tanga-tanga ko. So I answered, “ay namis-interpret niyo lang po, bakit po ako magagalit sa inyo? Lumabas lang po ako kanina para itanong sa guard kung ano ang requirements sa pagoopen ng account kase baka kulang pala requirements namin tapos nagaantay kami dito, sayang lang oras namin.” and then she said, ” tinatanong mo daw kung sino kausap ko? anyway wala na yun, magoopen ka ba ng account?” I simply answered, hindi po ako yung nanay ko po.” then she asked, “anong account?” si mama ang sumagot, “Savings.”. Then the woman asked a boy to give us the forms to be filled up. So since the boy is the one who gave us the form, I asked him, “mag-kano initial deposit?” and it happened na kulang yung pera to open a passbook account which is ten thousand, and since we know that dad is will not agree if we will open an ATM account which is cheaper we’ve decided to ask him first, so my mom told the guy, “tatanong ko muna sa mister ko kung papayag siya na mag-ATM nalang.” so lumabas na kami, then since my mom is arguing me kung bakit nagalit yung babae sa’kin kinausap namin yung guard. “kuya guard diba nagtanong lang ako kanina ng requirements? Galit ba ako kanina?” the security answered, “hindi.” then “Galit siya kasi tinuturo ko daw siya kanina, di ba tinanong ko lang kung siya ba talaga yung kakausapin namin?” the guard answered, “oo”. And I asked him, “kuya pakisabi dun sa boss mo na namisinterpret niya lang yung ginawa ko.”.
I am not really mad because I might have a fault kase tinuro ko siya. But I found out that the guy is not a client nor an important person. Narinig daw ni mama yung pag-uusap nila and the guy is like a “balik-bayan”. Sabi daw nung guy, “mare, pasensiya na yun lang napasalubong ko.” the woman answered, “naku pare matutuwa na si kumpare mo dun.” And they are talking about the life abroad. I believe that in any company one of the prohibited things to do is to receive visitors especially in your working hours. So nung nakwento ni mama yun, lalo akong nainis sa babae, siya na nga yung nagpepetix, siya pa may ganang magalit.
I lost my respect not to the company but to the woman itself. Hindi ako makapaniwala na may mga taong gano’n. Ang masasabi ko lang sayo, “Guilty ka!” And because of what she did to us, my dad got angry and he decided to choose another bank. Poor RCBC Robinson’s Pampanga because you have like a monster on you company right now.